Privacy Policy

Overview

At Santos, accessible from https://santosshop.store/, protecting the privacy and personal security of our store visitors and customers is a fundamental priority. This Privacy Policy details how we collect, process, retain, and safeguard your personal information when you browse our site or purchase our Pets Feed products. By accessing or using our services, you agree to the information practices described in this policy.

Personal Data We Collect

When you visit Santos or make a purchase from our store, we collect relevant information necessary to fulfill your order and optimize your shopping experience:

  • Device and Browsing Information: Includes your IP address, browser type, device details, time zone settings, network provider, and cookie records automatically gathered as you navigate our store pages.
  • Order and Transaction Details: Includes your full legal name, billing address, shipping destination, support email address, telephone contact number, and payment confirmation status when placing orders.
  • Support Inquiry Data: Includes correspondence, inquiries, or feedback sent directly to our support team via email.

How We Use Your Personal Information

We process your personal information strictly for legitimate business operations and legal compliance, including:

  • Fulfilling and dispatching your orders, sending transaction receipts, and delivering order tracking details.
  • Conducting mandatory manual reviews of incoming orders to verify billing authenticity and prevent fraudulent purchases.
  • Communicating effectively with you regarding order status updates, delivery notices, and customer care inquiries.
  • Improving store layout, visual aesthetics, and product presentation for a seamless customer experience.

Payment Processing and Financial Security

All financial payments across Santos are processed exclusively through PayPal. We do not store, process, or hold payment card credentials on our servers. All sensitive financial communication is handled through end to end encrypted channels provided by the PayPal payment gateway.

Third Party Data Sharing

We only share your necessary personal details with trusted third party service providers essential for operating our e-commerce business:

  • Platform Infrastructure: We operate our online storefront using Shopify infrastructure.
  • Logistics and Shipping Carriers: Your shipping address and contact number are provided to trusted shipping carriers such as USPS or UPS to ensure reliable package delivery.
  • Legal and Regulatory Compliance: We may disclose information if required to comply with court orders, applicable laws, legal processes, or to safeguard our business rights and customer safety.

Cookies and Web Tracking

Santos uses standard browser cookies and tracking tags to enhance site navigation, store cart details, and evaluate site traffic metrics. You may choose to manage or disable cookies through your personal web browser settings, though certain store features may operate with reduced functionality.

Data Retention and Your Rights

When you place an order for Pets Feed through our store, we maintain your order records for accounting and legal purposes unless you explicitly request data deletion. Customers have the right to request access to, update, or correct their personal data held by us.

Contact Information

Business Name: Santos
Support Email: info@santosshop.store
Support Phone: +33650525068
Business Address: 8844 S Elm Ave, Fresno, CA 93706, United States
Time Zone: Pacific Standard Time (PST, UTC-8)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST
Google Maps Location: Map Location Link