Got questions? Find quick answers about our shipping, free returns, and orders to help you shop with confidence.
What types of pets feed exist?
Santos offers dry kibble recipes and hydrating broth meal toppers formulated for dogs and cats. Each product page displays complete ingredient lists and nutritional details to help you select appropriate options.
How are order payments made?
All orders across Santos are processed exclusively through PayPal in USD currency ($XX.XX USD). You can complete checkout securely using your PayPal balance or major debit and credit cards processed via PayPal.
How long does shipping take?
Order handling requires 0 to 1 business days, followed by carrier transit time of 3 to 5 business days via USPS or UPS. Total estimated delivery time is 4 to 7 business days within the contiguous United States.
Can I track my package order?
Yes, as soon as your order passes manual verification review and is picked up by the shipping carrier, an automated confirmation email containing a active package tracking link will be sent to your inbox.
What is the store return policy?
We offer a 28 day return window for defective or damaged items. Returned products incur a $5.00 USD restocking fee and customer return label costs. Change of mind and sale item returns are not accepted by us.
How to contact customer care?
You can reach our support team by emailing info@santosshop.store or calling +33650525068. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM PST, and we respond to inquiries within 24 business hours.
